Report On The Organisation Dominos Pizza Business Essay

Report On The Organisation Dominos Pizza Business EssayI have selected the organisation half mask s pizza for the treat ard since am working as an manager supporter in the forest hill franchise lineage. I had the opportunity to bring together this keep in 2008. I made thediscussion with franchise manager vennyliu and also had the opportunity to have a small discussion with dorninos clean Zealand channelize operations Daniel Murray when he visited the forest hill store. Since I am working in this store for quite a while and k advanced how the process is going on in this institution so it was easy for me to pick this organisation for the assignment.IT was in 1960 two brothers torn monaghan and James leveraged ased a small pizza store Dominick s asmall pizza store in Ypsilanti, Michigan, in us. They bought the store for 575 us dollars. James sold hissh atomic number 18 to his brother and in 1965 torn renamed the store domino s pizza. It was on May 12 1983 dominos clear its firs t international store in Winnipeg, Manitoba ,Canada, By the social class 1997 dominos opened the 1500th international location.It was in the course 1998 owner torn sold the 93 percent of the cormpany to Bain capital for whizz billionus dollars . After one year company named David A Brandon as the ceo and chairman of the company. it was in the year 2004 dominos began trading in upstart york stock exchange. It was in theyear 2006 one dominos store in tallaght, Dublin, ireland, became the first in dominos history to hit atUrnovOr of 3 million dollars. Domino s pizza is determined in more than sixty countries now.Business demographicsDominos precaution and lag has to communicate locally, nationafly and internationally.Taking the example of dominos pizza franchise north bound where I am currently working as an assistant manager. We rung have to communicate with the co-workers and managers andfranchise manager. The roster and the confluence notices ar usually move to our email , and if on that point atomic number 18 any changes or if we are unavailable we can email back to franchise manager. The payroll slip is also sent to our email. If at that place is any emergency like staff impart not he able to work thatdays shift communication is usually made by and through earpiece and dominos has a toll free no 0800304050.The person who calls will not be charged and it can be employ by landline and mobile.The communication between different stores is essential. It is mainly for the purpose of borrowing and return of the stock, Sometimes node enquires about different storestelephone no. It is essentially through through phone. Communication with the customer is direct verbally when they come to the store for purchase or any other queries .we use to take telephonie straddles and online order as hale. Our store does the online business very sanitary nationally. Online ordination is one of the speciality of dominos pizza. Where customers can easily get t he menu in the figurer and they can select according to their taste and range. They canchoose the option of delivering to their place or takeaway. There has been a survey conducted by the us dominos that people will be spending a certain amount of money for eating out, Thiswould be like more than 5% will be delivered to their to their home and it will be online ordering and this would ncrease to 12% in the near future 4 tc 5 years. The communication of the suppliers are also through phone and faxing sometimes we order the food delivery through phone and in special cases like holidays the order will be sent as fax.International communication is also essential the us domino team and Australaian dominos team visits our store once a year. This information will be passed to franchise by the newZealand head office. The report of the store visit and the upgrading required and changes needed will be sent to franchise though e mail.Courier and post. The courier and post are used for the sup ply of circulars and brochures.2) Organsational goalsIncrease the favorableness of busmess Organisational goal of dominos is to increase the profitability of th business. Communication is an most-valuable factor in increasing the profitability.The sales should be increased and customer complaints should be reduced Advertisement campaign should be done. If in that respect is any advancement by dominos it should be conveyed tocustomers and if any doubts arises from customer it should be sorted out. There are some promotions which it will be in the system that staff may not know about it. It should be discussedwth the franchise manager and should be conveyed to the customer if at that place is any customercomplaints it should be discused in the store and it shouId be noted that the similar complaint never arises in future. If he customer sends the complaint to the dom nos head oflice thefranchise has to send a report to head office showing all thedetails of corrective action take n by the store.Employee motivationcommunication plays an important role in employee motivation. Financial rewardc areone of the profound motivation factors. When the store crosses particular sales the employees get an incentive.AppreciatiOn in work are also good motivation and it should be communicated to the employee verbally by store manage when particular employee does agood job or finishes a particular hard task. The job security are also conveyed to the employee if an employee is performing well the message will be conveyed to him by the area manager that he is not going to lose his job.3) Organisational culture and ethicssince the employees in dominos are a multicultural. People from different parts of tie world work in the forest hill domino store.There are Chinese, Koreans, Europeans and Indians workingin the store. the team should be following an ethhcs in the store for example the people working from China they will be returning to china during thL Chinese new year and du ring this period other nationaIites will be covering their shift. dominos has an in store ethics for eeverything one of it is behaviour to customer, even if the customers get ireful staff should be polite to them and apologise for any of the mistakes and not argue with customer. even though the communication is in English between the staff members hardly usuaily Chinese people talk to to each one other in Chinese and 80% of staff are ChinosO and there will be at to the lowest degree one Asian working in each. shift,4) Management of knowledge resourcesin the organistion franchice manager and the store manager possess the knowledge for the business.it includes the day today running play, payroll,food ordering, recruiting new staff, training new staff ,and the new products and new prmotions will be sent to the company by email from head office and that emails will he fowarded to the staff. riming and other financial matters are done by the store manager. Dominos has online site fo r training and thats called doti and every sstaff of dominos has to go online and get the online training If there requirers any sort of details the head office person comes directly for help and they clear the doubt. There was a problem in food ordering and the new Zealand head came straight to the shop and cleared the doubts.5) Group dynamicsEmployees make the group and that makes a team.. Usually people working in each shift of dominos can be considered a team. There will be emotional stress from employees especiallywhen they are working on Friday and Saturday change surface shifts and this will be sorted out by putting or alternate an additional experienced person. When the conflict arises in the team each individual(a) in the team will be asked questions personally and as a group and final solution is found out by getting the answers from employees. Employees are also put in different sections like make line to counter and counter to delvery position. So each person can look at different angles of work and how each one does their duty in each sections, The basic terminology of forming,storming,norming and performing is there in our store as well to make the team well knit and to be connected to each othcr.6) Meeting managementCommunication process are essential in running the meeting successfully. In our store we have a meeting room.Invitation to meeting to all staff members are done through calling them onphone and telling them the time of meeting. The meetng can be of anything like a customer complaint which is serious something like found a foreign product in the pizza and customer was admitted to hospital. The food from the customer was taken and send to the whole step assurance department and a nominal amount was paid by the supplier of dominos. So what need to be done and how to handle the situation will be discussed and minutes will be taken and the actiontaken in the meeting will also he taken down. sometimes when the inspection team from Austr alia visited our store and we got a good marks in that inspection the management decidedto have a meeting and a party at sky City hotels. This was published in the notice board and it was sent to a11 staff members email dnd also it was communicated verbally as well. The time place , when , where should be informed to whom(people attending the meeting).7) StakeholdersCustomers customers are communicated verbally when they come to store. and also througn phone since there is telephone ordering in the storeManagementcomrnuniaiion with the management is basically verbally when the managers are in the store and use of telephone and email are used to pass vital information. Supposethere is an inspection from head office then the area manager will telephone the matter to the staff. The pay slips and roster are usually send to the email.Staff The communication with staff is usually verbal and texting are also used to send the informatioin wnich are not vital.Bank Dominos forest bill store deals with WestPaC bound and the dealings are usuallythrough phone,emall the banking statements and discuss verbally sometimes with the bank if any errors has occurred sometimes the customer wltl be charged twice when they orderonline that has to be sorted out with the bank first and then return the money to the customer.8) NetwOrks store is supply with computer and online facIlity is available for ordering. Distribution of flyers to the public which will increase the business of the dominos anddisplay tne dominos price boards near the store and there is a car which is specifically for the advertisement. it is written the name dominos and price of the pizza are mentioned inthe car. Distribution of promotional material who visits the store basically they are given discount vouchers when they use it they get the discount.ConclusionsIt was in 1965 the dominos started in us it was in the year 2008 new franchise store of dominos was opened in forest hill north shore. I had the opportun ity to unite this forest hillstore as customer service representative, and was promoted to assistant manager within six months. The communication between the staff members and franchise manager and store manager are through emails, telephone, texts and verbal communicaton. The organisational goals are increasuing the profitability of the of the business and communication is impoertant. Sales should be increased and customer complaints customer complaints should be reduced. In employee motivation communication plays a vital part compass by the store manager and job security to theemployees also offered to the employee. North shore dominos are having a multicultural and 80% staff are Chinese basic medium of language is english. Asians, speak in Chinese totheir co-workers and dominos have a solid ethics especlally if the customers are angry the staff should apologise. In the organisation the franchise manager and the store managers possess the knowledge for the business. It includes the day today runnmg, payroll. food ordering,recruiting new staf, training new staff,and the new products and new promotions will be sent to the company by email from head office and that email will be forwarded to the staff.Banking and other financial matters are done by the the store manager. Dominos has an on line site for training and that is called doti and every staff of dominos has to go online and get online training.There will be emotional stress from employees especiallywhen they are working on Friday and Saturday evening shifts and this will be sorted out by putting or replacing an additional experienced person.Communication process are essential in running the meeting successfully. In our store we have a meeting room.Invitation to meeting to all staff members are done through calling them onphone and telling them the time of meeting. The meetng can be of anything like a customer complaint which is serious something like found a foreign product in the pizza and customer w as admitted to hospital. The food from the customer was taken and send to the quality assurance department and a nominal amount was paid by the supplier of dominos. So what need to be done and how to handle the situation will be discussed and minutes will be taken and the actiontaken in the meeting will also he taken down.The communication to the customers, staff, management, and bank are uasually done through verbal,through telephone,emails and texts.RecommendationIt will be better to start a dominos club in forest hill and those who join the club for a nominal fee will he getting the discountsd on each purchase they make from any new Zealandstore,The club members will be given 50% discount on public holidays and no surcharge will be applied for club members. These club members whO actively purchase from dominosstore will be participating in a lucky draw twice a year. They will be given the new menu, changes in the menu and new products available in dominos through email. Each luck yperson will be given the opportunity to dispense the flyers of dominos forest hill once a week in the dominos advertisement car, the name will be choosen from lucky draw. This enables the people to ineract socially and communicate and grow the business.